Returns & Core Charges
Last updated: April 1, 2026
Return any unused part in original packaging within 30 days of delivery for a full refund.
We cover return shipping for defective items or parts that don't match the listed fitment.
Return your old catalytic converter within 30 days to receive your full core charge refund.
Have your order number ready. The process takes about 2 minutes.
Return Eligibility
- Part must be in original, undamaged packaging
- Return request must be submitted within 30 days of the delivery date
- Part must not have been installed, modified, or damaged after receipt
- Special-order and custom-cut parts are non-returnable unless defective
- Electrical components (O₂ sensors, etc.) are non-returnable once opened
Return Shipping Costs
| Return Reason | Return Shipping |
|---|---|
| Defective or damaged on arrival | Free — we provide a prepaid label |
| Incorrect fitment per our listing | Free — we provide a prepaid label |
| Wrong item shipped | Free — we provide a prepaid label |
| Changed mind / no longer needed | Customer responsible |
| Smog pass guarantee (see policy) | Free |
Core Charges Explained
A core charge is a refundable deposit collected when you purchase a catalytic converter. It incentivizes the return of your old converter so the precious metals inside (platinum, palladium, rhodium) can be responsibly recycled.
How to get your core refund:
- Remove your old catalytic converter (any condition is accepted)
- Use the prepaid core return label included in your shipment (or request one from support)
- Ship the old converter back within 30 days of receiving your new part
- Core refund is processed within 3–5 business days of us receiving the return
Core charges typically range from $10–$50 depending on the converter. The exact amount is shown on your order confirmation and receipt.
Refund Timeline
Once we receive and inspect your return:
- Refunds are processed within 3–5 business days
- Credit card refunds appear on your statement within 5–10 business days depending on your bank
- You will receive an email confirmation when the refund is issued
Questions
Contact our returns team at returns@exhaustsolutions.com or (310) 555-0100, Mon–Sat 7:00 AM – 5:00 PM PT.